Onboarding and Training Programs
Educational Services
When you purchase your first Blackbird, your education and onboarding begins before it even arrives at your facility. Our expert team of instructors, engineers, and support specialists will put you through a series of onboarding meetings that cover everything from plant material prep to basic machine instruction. We’re confident when your Blackbird arrives, you’ll be ready to hit the ground running.
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- Meet & Greet with your new Support team
- Basic Blackbird setup and prep
- Material preparation basics
Operator Training
Right out of the crate, one of our expert technicians will come to your site to help “christen” your new Blackbird and make sure it’s fully operational. On day one, the technician will run the machine for you, providing hands-on instruction and demonstration to your team. By day five, the technician will be in the background, delivering helpful tips and guidance while your own operators jump in. But it doesn’t end there. 3 months later our technician will return for a second visit to make sure your Blackbird and your team are fully dialed-in and optimized for success.
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- White glove installation of your Blackbird
- 5-days comprehensive, on-site training with one of our experts
- 2-day on-site follow-up training to ensure adoption and success
- Lifetime support for your Blackbird
Customer Marketing Program
One-of-a-kind in our industry, the RollPros Consumer Marketing Program is designed to kick start your product marketing efforts. This program arms your team with everything they need to effectively convert existing customers and attract new ones. No need to mull over your next snappy tagline, or partner with countless contractors for high quality photography and graphics. Put your marketing efforts on easy mode, attract new customers, and retain existing ones.
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- Expertly Crafted Marketing Materials: Access a library of proven taglines and romance copy, along with high-impact creative assets including images and videos
- Signage Solutions: Get recommendations for eye-catching in-store signage to capture attention and drive conversions
- Resource Links: We provide direct links to trusted suppliers capable of producing high-quality marketing materials at competitive prices
Have a question about our program? Schedule an intro call with us anytime and we’ll walk you through the details.