The Product Support Engineer position will be focused around customer service by assessing customer and business needs, designing and testing machine equipment, and creating new hardware components. This position will be responsible for finding solutions that improve not only our product, but our customer’s overall experience. The Product Support Engineer will be a key member of our Product Development Team.
Duties & Responsibilities:
The Product Support Engineer will be working heavily with our Operations Manager, Office Manager, Engineering Department, as well as our Technicians. They need to be innovative; always striving to make improvements to better our machine and customer service. The Product Support Engineer must have great communication skills as they will be a direct person of contact for support with our customers. They will play a primary role within our Customer Service Department, as well as being a key analyst within the Engineering Department working on product development.
Qualifications & Experience:
This position is performed in a standard office environment and may be flexible for some remote work (>20% of the time). Collaborative and engaging team with room for laughter and fostering of unfiltered creativity.
RollPros is an EEO Employer, dedicated to a culturally diverse, drug free workplace.
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity
Notification to Agencies:
Please note that RollPros does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, RollPros will not consider or approve payment regarding recruiter fees or referral compensations.