Customer Support

Beyond customer service.

We believe in the spirit of partnership! Your success is our success, and it underpins everything we do at RollPros. We celebrate your wins with you, and help you through bumps and pivots when they come. Regardless of where your business is now, we are always there when you need help.

Learn more about RollPros industry-leading support.


When you purchase your first Blackbird, your education and onboarding begins before the Blackbird even arrives at your facility. Our expert team of instructors, engineers, and support specialists will put you through a series of onboarding meetings that cover everything from plant material prep to basic machine instruction. It’s all designed so that when your unit arrives, you’ll be ready to hit the ground running.


Our training program is unrivaled in the cannabis industry. One of our expert technicians will come to your site to help “christen” your new Blackbird and make sure it’s fully operational right out of the crate. On day one, the technician will be running the machine for you, providing hands-on instruction and demonstration to your team. By day five, the technician will be in the background, delivering helpful tips and guidance while your own operators man the unit themselves. But it doesn’t end there. 3 months later our technician will return for a second visit to make sure your Blackbird and your team are fully dialed-in and optimized for success.

Lifetime Support

Every Blackbird unit comes with lifetime support from the RollPros customer service team. Our in-house experts are ready to help regardless of the problem, providing remote diagnostics, troubleshooting, and instruction. We understand that every second your Blackbird isn’t operating is costing you money, and we conduct ourselves accordingly.

In-House Refresh

Lose an operator? Need an extra refresher on Blackbird operation? Join us at our facility in Vancouver, Washington for a session at RollPros University. We offer in-house instruction year round to all RollPros customers. We’ll even give you your own letter jacket.

Supply Chain Protection

We stock all consumables at our HQ, ready to ship out whenever you need them. No need to place huge orders of cones and wait 8 weeks for them to arrive. Run out of paper? We’ll have a fresh bobbin to your door the next day. Need more crutches? Here’s your tracking number. Everything you need to operate your Blackbird and produce exceptional joints is housed in our facility, and ready to be shipped to you overnight.

Stack of paper bobbins
Industry Connectivity

Nobody is better connected than RollPros. We have excellent relationships with vendors and partners across all corners of the pre-roll world. Need help with fresh packaging? We’ll make the introductions for you. Can’t find a good designer to help with your brand? We can help. When you become a customer of RollPros, our network becomes your network, and we are excited to share it with you. It’s just another way we add value to the RollPros customer experience.